How Chamuze Store is keeping you safe
Buyer Safety Algorithms
Chamuze store has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.
Community Reporting
We encourage our buyer community to report inappropriate or suspicious activity. To file a report please email help@chamuzestore.com or visit the Contact Us page.
Trust and Safety Teams
In addition to data-driven algorithms and automated tools, chamuze store has a number of teams focused on protecting the integrity of chamuze store’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behaviour.
Buyer Protection Program
Chamuze store’s 100% Buyer Protection guarantee is among the most robust in e-commerce. If you pre-pay for an eligible item and your order doesn’t go as planned, you’re 100% protected — quickly and easily.
Merchant Quality Assurance
In addition to data-driven algorithms and automated tools, Chamuze has a number of teams focused on protecting the integrity of chamuze’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behaviour.
What you can do to improve your shopping experience on Chamuze
Quickly Find Your Preferred Items By Filtering Search Results
Chamuze has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.
Inspect Product Details and Ratings & Reviews Before You Buy
Inspecting details & reviews can help prevent surprises and confirm that an item meets your needs. Stronger ratings & reviews indicate safer, more trustworthy sellers.
If You Have Outstanding Questions Or Concerns, Message The Seller Before You Buy
If you have questions/concerns about a product, the Chamuze store makes it easy to contact the seller before you buy — just click the ‘Message Seller button.
Double-Check the Items In Your Order Before Paying
Before you choose your payment method, take a second to check that your order contains the items and quantities you want.
Double-Check Your Phone Number And Delivery Address Before Paying
Before you choose your payment method, check your contact details to make sure that you can be contacted about your delivery.
Pay When You Checkout To Receive Maximum Protection
When you pay at checkout, Chamuze holds your payment (temporarily) before forwarding it to the seller & can protect you 100% if things somehow don’t go as planned.
Check Your SMS & Email For Messages About Your Transaction
After you place your order, Chamuze will send you an order confirmation by both SMS and email. Check for communications about your order.
If You Chose Pay On Delivery (POD), Pay Only After You’ve Received Your Order
If you chose POD, do not pay before your item is delivered. If you’re asked to pay before delivery for a POD order, contact Chamuze immediately at help@chamuzestore.com.
After Your Order is Delivered, Be Sure to Rate & Review
After your item is delivered, you can help other buyers stay safe and choose the most trustworthy sellers by rating and reviewing your transaction.
What you should know
Not all products on Chamuze Store are sold by Chamuze Stores
Chamuze store is a true online marketplace that supports Nigerian entrepreneurs. Supporting ‘third-party’ sellers means chamuze stores can offer buyers a wider product selection, more choice, increased convenience, and better pricing. To learn more about selling on chamuze store, please click here.
Not every order goes perfectly every time, but if things don’t go as planned Chamuze stores is here to help
Generally, chamuze sellers have a remarkable track record. Most orders go wonderfully, but selling online may be new for some sellers and despite best efforts mistakes can sometimes happen. In the rare event, that things don’t go as planned, chamuze has a number of teams working to help make things right. To contact us, email help@chamuzestores.com.
If you pay online at checkout before delivery, Chamuze can offer maximum protection
Paying for your order in advance means that you’re covered by our Buyer Protection program. When you pay in advance to Chamuze stores, we hold your payment (temporarily) & don’t release it to the seller until you have had a chance to bring up any issues. So when you pre-pay, Chamuze stores can protect you 100% if things somehow don’t go as planned. If you choose to Pay on Delivery, the seller, not Chamuze stores, may have your funds and Chamuze stores may be less able to help
Your feedback matters
When you place an order, you trust the seller to deliver a quality product as described and on time. So Chamuze stores make it easy for you to research both the item and the seller before you buy. You can read the item’s description and check how past buyers rated and reviewed the seller and the item. When your order is delivered, we will ask you to rate and review the transaction and over time we remove lower-performing sellers to make Chamuze stores safer for you
Frequently Asked Questions
Quickly Find Your Preferred Items By Filtering Search Results
Chamuze stores has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.
Inspect Product Details and Ratings & Reviews Before You Buy
Inspecting details & reviews can help prevent surprises and confirm that an item meets your needs. Stronger ratings & reviews indicate safer, more trustworthy sellers.
If You Have Outstanding Questions Or Concerns, Message The Seller Before You Buy
If you have questions/concerns about a product, Chamuze stores make it easy to contact the seller before you buy — just click the ‘Message Seller button.
How do Chamuze Stores protect me from fake or substandard products?
Chamuze stores has a formal Authentic Items Policy that prohibits the sale of counterfeit items, and our team continuously monitors items offered for sale. Sellers who are found to violate the policy may be banned from selling on Chamuze stores. If you suspect an item displayed on the website is not authentic, please contact trustandsafety@konga
