We believe Chamuze buyers are fundamentally good. We also believe Nigerians deserve to shop and buy online with confidence and peace of mind.  All items offered for sale on Chamuze are authentic. Chamuze does not allow the sale of inauthentic merchandise, including any items that have been manufactured, replicated, or reproduced without authorization.

We sell products with our top-notch manufacturing partners such as  Nestle, Amel Susan, Flour Mill Nigeria, PZ Cussons, TGI Distri etc. It is the responsibility of Chamuze to source and sell only authentic products.  If a buyer receives an item determined to be inauthentic, Chamuze will not facilitate the return or replacement of this item.  We take our responsibility to provide a safe platform for buying online in Nigeria very seriously and this includes merchandise/product authenticity.

We constantly work hard to improve how we detect and prevent inauthentic/counterfeit products from reaching our marketplace because we know that our customers trust that they are buying authentic products when they shop on Chamuze. It’s our job to provide an online marketplace deserving of trust and this is why we stand behind the products sold on our site with our 100% Buyer Protection program. We encourage anyone who suspects inauthentic items are being sold on Chamuze to notify us by emailing customercare@chamuze.com. We’ll investigate the situation and take appropriate action.